We are highly commited to our customers. Your satisfaction is important to us and communication is always open. We hope your experience with us will be enjoyable and hope to gain your confidence as a returning customer.
Shipping
• Orders are shipped within 48 hours of a completed order (excluding holidays & weekends).
• During any Sales (including GREEN Tuesday), orders may take longer to ship (up to 1 week),
due to large amounts of orders. If during GREEN Tuesday, orders should be delivered before Christmas.
• All orders are shipped via USPS, first class or Priority, depending on weight of order.
• Shipping ETD (estimated time of delivery to you) is 2-5 business days after order has shipped.
**We are in Hawaii, but a common misconception is that mail takes longer. We do NOT use shipping methods that take longer.
• Return shipping costs are not refunded, or credited. International shipping costs apply.
• Please make sure your mailing address is correct, so that there is no delay or extra charge for any re-shipped orders.
***If you do not receive your order within 1 week of ordering, please contact us immediately, as this is NOT normal. We are known for very fast shipping!
Refunds & Exchanges
• Our mottos are Quality, Integrity & Appreciation. We strive to make sure every product is of the highest quality. We try to provide as much information as we can about our products and we appreciate our customers. So please contact us if you have any questions about a product. Sometimes things happen, so we do accept returns if it is an error on our part. However, due to FDA restrictions we do not accept returns that have been used. Prior approval needed for all returns. All items must be in new condition and returned shipping paid, to THinc. Skin. Return shipping costs are not refunded, or credited. Please email us if you have any questions or concerns.
FAQs
Why not plastic containers, what's the big deal?Plastic poses 2 serious issues. 1: To our Planet - Plastic NEVER breaks down. Yes, it can be down-cycled, but what most don't realize is that it can only be down-cycled so many times until it just stays in our ecosystem / oceans / landfills / etc. FOREVER. Not for 2 generations, but for ALL generations to come. 2: To our healthPlastic is FULL off unsafe toxins. BPA is actually NOT safe & in some studies has proven to be worse. But that is just one of the many toxins in plastic. We just haven't been exposed to the threats of the others. Do your research, we did & as a company we would never want to put you or your Family's health in jeapordy. Instead, we are a company who offers safe, sustainable, eco-friendly containers for products going on the largest organ of your body, your skin!
I'm allergic to tree nuts, can I use your products?YES! We customize EVERY order to meet certain skin needs. When shopping, simply choose your ingredients option from the option box.
I'm allergic to gluten/wheat, can I use your products?YES! All of our products are gluten & wheat free! Customers with celiacs disease love our products for this!
What are the "gritty" pieces in my balm?Sometimes you will see little "grains" in our balms. This is due to it cooling & heating many times because we use all natural ingredients. Doesn't harm anything & should melt right on skin it's being put on (;
The diaper balm isn't working wonders like everyone said it would, why?BALM! Baby Diaper Balm is not just for preventative, but for regular diaper rash as well. It is also perfect for 1st aid.Check out our "MAD RASH" formula for bad rashes (open sores, ammonia buildup burns in cloth diapers, etc.)
Do you ship plastic free?
YES! We offer this option. Simply choose "Ship Plastic Free" in the option drop down menu.
How can I use the diaper balm for 1st aid too? Won't that contaminate it?
There is no contamination happening in the jar; it is PACKED full of what we like to call "the GOOD anti-s" (anti-fungal, anti-bacterial, anti-viral), etc. The only thing that MAY contaminate is if it is a YEAST related diaper rash, then you want to keep EVERYTHING separate from the rash (yeast is highly contagious).
Why does my PITS container look half full?
PITS! contains shea butter & may melt in the hot months. If it does melt, it is still af full 2oz.. However, instead of looking "full" it now is just concentrated & dense; so we advise using a little less to make up for this.
You don't store your product in plastic containers, yet I received a plastic mailer that contained my order. Why?
We never buy plastic shipping supplies. The mailer you received would have been recycled. We even pick up bubble wrap from stores that have excess amounts, so please keep it recycling if you can (since' it's already been produced).
Is your sunscreen safe for babies, waterproof & SPF30 for real?
Yes, yes & yes! We recommend using it on babies 4+ months, it is waterproof (may need to be re-applied, depending on water activities, but holds up for awhile), and is truly SPF30. It is also safe to use on your LIPS!
Are your products organic?
Yes! They contain organic ingredients (where this applies) and come from sustainable sources, that are ethical & NON-GMO. Our main ingredients are from Hawaii, USA & if you've ever been from Hawaii, you will know a coconut tree (our main ingredient in most of our products) doesn't need pesticides or chemicals to grow healthy. Most of our natural ingredients are organic by the nature of their environment.
What are the black specks in my balm...is that mold?
The black specks you may see are what we call "the goods!" Seriously;they are herbs from our herbal infusion. Our products are the real deal; mother earth's healing herbs truly infused into mother earth's oils. We leave a bit in there b/c they are so good for your skin! So if you see black specks, feel blessed (:
